Contact

For general inquiries please call our main line at 617.502.1700 or email [email protected]

HIV Drug Assistance Program

For URGENT HDAP coverage requests, please contact HDAP at 617.502.1700.

• HDAP Phone: 617.502.1700
• Toll free: 800.228.2714
• HDAP Fax: 617.502.1703
  • Please include a cover sheet with any documents you fax.
• HDAP Email: [email protected]
  • This email is for general HDAP communications please send any sensitive information via our secure portal.

• Mail completed and signed applications with all supporting documentation to:

AccessHealth MA
Attn: HDAP
The Schrafft’s City Center
529 Main Street, Suite 301
Boston, MA 02129

• • For HDAP specific claims or pharmacy billing questions please contact the HDAP billing team
    • • Phone: 617.502.1700 (ask to speak to HDAP billing)
      • Email: [email protected]

TB Drug Assistance Program

• • • Phone: 617.502.1700 x2
    • Program Lead Contact- Brittany Morgan
      • Phone: 617.502.1758
      • Email: [email protected]

Houses of Correction Program

• • • Phone: 617.502.1723
    • Email: [email protected]
    • Program Lead Contact- Maya Eeson
      • Phone: 617.502.1723
      • Email: [email protected]

Comprehensive Health Insurance Initiative (CHII) Team

For questions about CHII or other insurance questions

• • • Phone: 617.502.1700 (press option #1 and then #3)
      • Toll free: 800.228.2714

• • • CHII email: [email protected]
      • This email is for general CHII communications; please send any sensitive information via our secure portal.

BRIDGE Team

• • • To send any applications or supporting documentation via email please send through our secure email portal
    • BRIDGE Phone: 617.502.1700 (press option  #1 and then #5)
      • Toll free: 800.228.2714 (press option  #1 and then #5)
    • BRIDGE Email: [email protected]
      • This email is for general BRIDGE communications please send any sensitive information via our secure portal.

PrEP Drug Assistance Program

Please contact PrEPDAP staff at:

• • • PrEPDAP Phone: 617.502.1700 & select option 4
    • PrEPDAP Fax: 617.502.1701
    • PrEPDAP General Email: [email protected]
    • To send any applications or supporting documentation via email please send through our secure email portal

nPEP Program

For URGENT nPEP access, please contact nPEP program staff

• • •  Biomedical Prevention Program Manager-Katt Baker
      • [email protected]
      • phone: 617.502.1767
    • nPEP Fax: 617.502.1701

For individuals requiring urgent access to nPEP after 6pm and on days AccessHealth MA is closed, please call 617.502.1700 and select option #6 to leave a message for on-call AccessHealth MA staff. Please be sure to leave a legible call back number for the staff to contact you at. If you have not been contacted within an hour, please call back and leave your call back number again.

Research

• • • Research Phone: 617.502.1707
    • Research Fax: 617.502.1702

Research Team

• • • Amy Colson, MD, MPH – Research Director
      • Email: [email protected]
    • Karen A. McLaughlin, CCRC – Research Coordinator
      • Email: [email protected]
    • Roberta Bauer-Regulatory Specialist
      • Email: [email protected]

Development and Communications

• • • Elizabeth Fitzsimons – Communications and Development Director
      • Phone: 617.502.1710
      • Email: [email protected]
    • Brittney Toth – Communications and Development Manager
      • Phone: 617.502.1726
      • Email: [email protected]

General Information

For general information or questions

• • • Email: [email protected]
    • Phone: 617.502.1700
      • Toll free: 800.228.2714

HIV Drug Resistance Testing

For more information or to enroll in the HIV Drug Resistance Assay Reimbursement program, interested healthcare sites should contact:

• • • Hellen Gikaria, HDAP Senior Program Manager
      • Phone: 617.502.1731
      • Email: [email protected]
    • OR call AccessHealth MA’s main number at 617.502.1700

Secure Email Instructions:

To submit any client applications, forms or information via email, please use our secure email system:

• • 1. Log into our secure email portal here: https://web1.zixmail.net/s/login?b=crine.
    2. If you have never logged in before, you will be prompted to set up an account.
    3. Follow the instructions here to send an email to the appropriate AccessHealth MA team. http://www.uapguide.com/community-research-initiative-of-new-englandhdap/customer/introduction.
    4. Be sure to select the appropriate program you are trying to reach from the drop-down menu.

Important Information about secure emails

• • Our secure emails use ‘crine.notifica[email protected]’ as a domain. Please be sure to ALLOW this address as a trusted contact or check your spam folder for this address.
  • For secure portal technical support (password resets, lock outs, etc.) please contact ZixCorp Support
    • Phone: 888.576.4949
    • Email: [email protected].
  • Replying to a secure email sent from AccessHealth MA will take you directly to our secure email portal.